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How to Provide your Own Translations on Built-in Flows?

Customization feature on the settings section will allow you to personalize the bot content and its default & eCommerce flows based on your need & language.

It will help you to build the Messenger bot and its content in any language (that Facebook supports). Go through this knowledge base article to know how you can do this for your bot.

First, you need to navigate through the Menu > Settings > Customizations and there you will find the “Translations field” on the top of the list.

Own Translations on Built-in Flows

Now, you need to upload a .csv spreadsheet that contains all your translation for the bot content. Chatrace is providing the default template spreadsheet where you can change the content with your required language and you can upload them again on our platform.

How to Provide your Own Translations on Built-in Flows 2

You can get the default spreadsheet on the “Translation” field description as shown in the image above. Now you have to make a copy on your own and edit that spreadsheet online itself or you can download the sheet, edit the content and upload them back again on the platform.

Note that you need to download the spreadsheet in .csv format as shown in the image below.

Then, change the “Text” column content based on your language and upload them back again on the platform using the “upload file” button.

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