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Instagram Automation

Instagram Automations allow Instagram Businesses to use a chatbot to manage their Instagram DMs. Instagram Business Account must be connected to a Facebook Page for the Instagram automation to work.

Currently, Instagram Automation only works for IG business account with 1K – 100K followers. Facebook plans to allow IG Automation to work for all IG Business accounts by the end of August 2021.

IG automation work for all IG business account that the username starts with “test_” regardless of the number of followers

In order to manage Instagram messages via Chatrace, IG business accounts will need to enable the connected tools to toggle under message control settings.

Instagram Automation

How to Connect Instagram to nerDigital Chatbot Marketing #

Navigate to Settings > Channels > Instagram

How to Connect Instagram to nerDigital Chatbot Solution

How to Build Instagram Flows #


The process to build flows for all channels is the same. You need to choose Instagram as Message Type

How to Build Instagram Flows

Important Notes #

  • Make sure that your Instagram account is a Business/Professional Account. The API cannot access Instagram non Business accounts.
  • Your Instagram Account must be connected to the Facebook Page you connected to your bot in nerDigital Chatbot Marketing
  • Group threads (conversation with more than 2 participants) are not supported.
  • Instagram Comment tool doesn’t work on Instagram Ads and IGTV.
  • Instagram bots can’t get the name and profile image of a private IG user account. The person will be added to your list of subscribers, but with an empty name.

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