Instagram Automations allow Instagram Businesses to use a chatbot to manage their Instagram DMs. Instagram Business Account must be connected to a Facebook Page for the Instagram automation to work.
Currently, Instagram Automation only works for IG business account with 1K – 100K followers. Facebook plans to allow IG Automation to work for all IG Business accounts by the end of August 2021.
IG automation work for all IG business account that the username starts with “test_” regardless of the number of followers
In order to manage Instagram messages via Chatrace, IG business accounts will need to enable the connected tools to toggle under message control settings.
Navigate to Settings > Channels > Instagram
The process to build flows for all channels is the same. You need to choose Instagram as Message Type
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